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Topic outline

  • The Value of a Thriving Feedback Culture

    This module will give you a solid foundation from which to build your feedback skills. You will understand why feedback matters, what makes feedback effective, and recognize how being skilled at feedback helps create an environment of trust and openness. 
  • Giving Feedback Effectively

    In this module, you will learn the skills and techniques that will help you give feedback effectively. You will learn a framework to structure your message, differentiate between observations and evaluations, and learn to listen to truly understand the other person's perspective.
  • Asking For and Receiving Feedback

    In this final module, you will learn how to actively solicit feedback. You’ll understand a 3R model to receive feedback openly and act on the information to enhance your journey of growth and development.