Course Content
Topic outline
General
The Value of a Thriving Feedback Culture
The Value of a Thriving Feedback Culture
This module will give you a solid foundation from which to build your feedback skills. You will understand why feedback matters, what makes feedback effective, and recognize how being skilled at feedback helps create an environment of trust and openness.
- The Value of Feedback URL
- What Makes Feedback Effective URL
- Building an Open Arena URL
Giving Feedback Effectively
Giving Feedback Effectively
In this module, you will learn the skills and techniques that will help you give feedback effectively. You will learn a framework to structure your message, differentiate between observations and evaluations, and learn to listen to truly understand the other person's perspective.
- The EECC Framework URL
- Observations vs. Evaluations URL
- I-Messages and Listening Skills URL
Asking For and Receiving Feedback
Asking For and Receiving Feedback
In this final module, you will learn how to actively solicit feedback. You’ll understand a 3R model to receive feedback openly and act on the information to enhance your journey of growth and development.
- Techniques for Asking URL
- Receiving and Acting on Feedback URL
