This module will give you clarity on the what and the why of Difficult Conversations. What they are, and why do they matter so much.

In this module, you will recognize and overcome the barriers that come in the way of us managing difficult conversations effectively. You will learn to address your assumptions, manage strong negative emotions, and make it safe to have the challenging talks you need to have.

In this module, you will focus on skill-building. You will learn how to inquire effectively, and listen with the intent to understand, so that you can openly receive the other person's perspective.

In this module, you will put together all your learning from the previous three modules, and take your difficult conversations forward to mutual solutions and stronger relationships.